Privacy Policy

786w ("the Platform", "We", "Us", "Our") is committed to protecting the personal data of every individual who interacts with the 786w platform. We recognise that privacy is a fundamental right, and we take our obligations as a data processor seriously.

This Privacy Policy ("Policy") sets out in clear, structured terms: what categories of personal data 786w collects; the purposes for which that data is processed; the legal bases underpinning each processing activity; how data is stored, secured and — where applicable — shared with third parties; and the rights available to you as a data subject.

This Policy applies to all Users of the 786w platform, including players who have registered accounts, individuals who browse the website without registering, and any party who communicates with 786w via support channels such as email or live chat. Users in Pakistan — including cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — are subject to this Policy in the same manner as all other eligible users.

By using the 786w platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not accept any part of this Policy, you should discontinue your use of the platform and contact us to request account closure or data deletion where applicable.

The following definitions apply throughout this Privacy Policy:

• "Personal Data" — any information relating to an identified or identifiable natural person; includes name, email address, date of birth, device identifiers, IP address, financial account details and any other information that can directly or indirectly identify an individual.
• "Processing" — any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, erasure or destruction, whether carried out by automated or manual means.
• "Data Controller" — the entity that determines the purposes and means of Processing Personal Data. For the purposes of this Policy, 786w acts as the Data Controller in respect of User data collected through the platform.
• "Data Processor" — a third party that processes Personal Data on behalf of the Data Controller under documented instructions.
• "User" / "You" — any individual who accesses, registers on or uses the 786w platform.
• "Cookies" — small text files placed on a User's device by the Platform for the purposes of session management, preference storage and analytical tracking.
• "KYC" — Know Your Customer verification procedures, including identity and address verification, required to comply with operational obligations and prevent fraud and money laundering.
• "Third Party" — any entity other than 786w and the User, including but not limited to payment service providers, analytics platforms, identity verification services and security partners.

786w collects Personal Data across several categories, depending on how you interact with the platform. The following table summarises the principal data categories and examples of the specific data points collected within each.

786w does not collect or request Special Categories of Personal Data (such as health, religious, political or biometric data) unless specifically required for responsible gambling assessments or where voluntarily provided by a User in the course of a support interaction.

786w collects Personal Data through the following primary channels:

• Direct Submissions: Data you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal, submitting a support request, or corresponding with us by email or live chat.
• Automated Technologies: Data collected automatically when you visit or use the Platform, including IP addresses, session data, device identifiers and cookies. See Section 9 for full details on cookies and tracking.
• Third-Party Sources: Identity and fraud-screening data received from KYC/AML (Anti-Money Laundering) service providers engaged by 786w to verify User identities. We may also receive limited data from payment processing partners in the course of processing deposit and withdrawal transactions.
• Responsible Gambling Interactions: Data generated when you set or modify deposit limits, loss limits, session time controls or self-exclusion settings within your account dashboard.

786w processes Personal Data for the following specific purposes:

• Account Management: To create, maintain and administer your 786w account, including login authentication and account security.
• Service Delivery: To enable you to access and use all Platform features, including sports betting markets, live casino games, bonus offers and VIP programme benefits.
• Financial Transactions: To process deposits and withdrawals, verify payment method ownership and maintain accurate financial records for each account.
• Identity Verification (KYC): To verify your identity in accordance with our operational obligations, prevent fraud, detect money laundering, and ensure that the Platform is not used by minors or individuals in prohibited jurisdictions.
• Responsible Gambling: To enable and enforce the responsible gambling tools you configure, to monitor for indicators of gambling harm in line with our duty of care obligations, and to act on self-exclusion requests promptly and accurately.
• Customer Support: To respond to your support requests, resolve account queries and maintain a record of communications for quality and compliance purposes.
• Security & Fraud Prevention: To detect, investigate and prevent fraudulent activity, abuse of promotional offers, multi-accounting and other forms of misuse.
• Legal Compliance: To comply with applicable legal, regulatory and operational obligations, including record-keeping requirements and cooperation with lawful requests from authorities.
• Platform Improvement: To analyse usage patterns and technical data in order to improve the performance, usability and content of the Platform.
• Marketing Communications: Where you have provided explicit consent, to send you promotional communications about offers, new features and relevant content. You may withdraw consent at any time by contacting support or using account settings.

786w relies on the following legal bases to justify its Processing of Personal Data, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted upon registration — including account management, transaction processing and service delivery.
• Legitimate Interests: Processing carried out in pursuit of 786w's legitimate business interests — including fraud prevention, platform security, abuse detection and general service improvement — provided that such interests are not overridden by your fundamental rights.
• Legal Obligation: Processing required to comply with applicable legal or regulatory obligations, including KYC/AML requirements and lawful authority requests.
• Consent: Processing carried out on the basis of your explicit consent, in particular for marketing communications. You retain the right to withdraw such consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Vital Interests: In exceptional circumstances, processing to protect the vital interests of an individual — for example, in connection with a responsible gambling crisis or welfare concern.

786w does not sell, rent or trade your Personal Data to any third party for their independent commercial use. We may share Personal Data with carefully selected third parties solely to the extent necessary for the purposes described in Section 5 and under documented data processing agreements.

Categories of third parties with whom data may be shared include:

• Identity Verification Providers: Third-party KYC/AML service providers who process identity documents to verify User eligibility and detect fraud or financial crime risk.
• Payment Processing Partners: Entities involved in the processing of deposit and withdrawal transactions. These partners receive only the data necessary to execute the relevant transaction and are bound by their own regulatory obligations.
• Technology & Security Partners: Providers of platform infrastructure, hosting, cybersecurity monitoring, fraud detection and analytics who process data on 786w's behalf under documented service agreements.
• Customer Support Platforms: Third-party tools used to manage live chat and email support communications. Data shared is limited to communications content and necessary account reference identifiers.
• Legal and Regulatory Authorities: Law enforcement agencies, regulatory bodies and courts where disclosure is required by applicable law, a valid court order or a regulatory request.

786w is an internationally accessible platform. The processing of your Personal Data may therefore involve the transfer of that data to, or storage of that data in, countries or territories outside your country of residence — including countries that may have different data protection laws than those applicable in Pakistan.

Where such international transfers occur, 786w implements appropriate safeguards to protect your data, which may include:

• Standard contractual clauses approved by recognised data protection authorities;
• Binding data processing agreements with recipient entities that impose equivalent data protection obligations;
• Transfer to jurisdictions that maintain an adequate level of data protection as determined by applicable standards.

If you would like further information about the specific safeguards applicable to any international transfer of your Personal Data, please contact us using the details in Section 16.

786w uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device when you visit a website. They serve a range of functions, from keeping you logged in to helping us understand how users interact with the Platform.

The categories of cookies deployed by 786w include:

• Strictly Necessary Cookies: Essential for core Platform functionality — including session management, authentication and security features. These cannot be disabled without materially impairing your ability to use the Platform.
• Functional Cookies: Used to remember your preferences, such as language settings, and to personalise your experience on return visits.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the Platform — such as page visit frequency and session duration — to help us improve performance and content.
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic and other forms of abuse, supporting the integrity and security of the Platform.

Most browsers allow you to control or block cookies through their settings. However, restricting strictly necessary cookies may affect your ability to use core Platform features. For more detail on managing browser cookie settings, please refer to your browser's documentation.

786w retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal obligations. The following general retention principles apply:

• Active Accounts: Personal Data is retained for the full duration of your active relationship with 786w — including all periods of account activity, temporary suspension or cooling-off.
• Closed Accounts: Following account closure, 786w retains account records — including identity, financial and transaction data — for a period necessary to satisfy applicable legal, tax and audit obligations. This retention period is typically five to seven years from the date of account closure, though may be extended where required by law or where an investigation is ongoing.
• Support Communications: Records of support interactions are retained for a reasonable period following resolution of the relevant query, for quality assurance and potential legal reference purposes.
• Self-Exclusion Records: Records of self-exclusion are retained indefinitely to prevent re-registration by excluded Users, even after account closure.
• Marketing Consent Records: Records of consent to marketing communications are retained for as long as the consent is relied upon, plus a reasonable additional period for compliance purposes.

When data is no longer required for any lawful purpose, it is securely deleted or anonymised in line with industry-standard data disposal procedures.

786w implements a range of technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction.

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the 786w Platform is encrypted using industry-standard TLS protocols.
• Access Controls: Access to Personal Data within 786w's systems is restricted to personnel who require it for legitimate operational purposes, subject to role-based access controls and confidentiality obligations.
• Two-Factor Authentication (2FA): Optional 2FA is available to all registered Users to provide an additional layer of account security beyond password protection.
• Fraud Monitoring: Automated and manual fraud detection systems monitor account activity for anomalies, unauthorised access attempts and suspicious transaction patterns.
• Regular Security Reviews: 786w conducts periodic reviews of its technical and organisational security arrangements to ensure that measures remain appropriate to the nature of the data held and the risks involved.

While 786w takes all reasonable precautions to protect your data, no internet-based system can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying 786w immediately if you suspect any unauthorised use of your account.

Subject to applicable law, you have the following rights in relation to your Personal Data held by 786w. To exercise any of these rights, please contact us using the details provided in Section 16.

786w will respond to all valid data subject requests within a reasonable timeframe, consistent with applicable legal requirements. Some requests may be subject to identity verification before we can process them. Where a request cannot be fulfilled — for example, because retention is required by law — we will explain the reasons in writing.

All Users are required to confirm their age at the point of registration, and 786w applies KYC identity verification procedures that include date-of-birth confirmation and document review. In the event that 786w becomes aware that Personal Data has been collected from an individual under the applicable minimum age, we will take prompt action to delete that data and close the associated account.

If you have reason to believe that a minor has registered an account on the 786w platform or is accessing a registered account, please contact us immediately using the details in Section 16 so that we can investigate and act accordingly.

It is the responsibility of parents and guardians to ensure that minors do not gain access to gambling platforms, including 786w. We encourage the use of parental control software for households where minors and adults share devices or internet connections.

The 786w Platform may contain references to or navigational context around third-party services — for example, payment method names familiar to Pakistani users such as Easypaisa, JazzCash or Raast. These references do not constitute clickable links to external websites on the 786w platform, and 786w does not control, and is not responsible for, the privacy practices of any third-party entity.

If you visit any third-party website independently — whether via a payment provider's app, your bank's digital platform or any other external service — that website's own privacy policy governs the collection and use of your data. We recommend reading the privacy policies of any third-party services you use in connection with your financial transactions.

786w reviews this Privacy Policy periodically and updates it as necessary to reflect changes in our processing practices, applicable legal requirements or Platform functionality. The effective date of the most current version is always displayed at the top of this page.

Where we make material changes to this Policy — that is, changes that significantly affect how your Personal Data is collected or used — we will provide reasonable advance notice via the Platform or by email to registered Users. Minor editorial or clarifying changes may be made without specific notification.

Your continued use of the 786w platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy. If you do not accept the revised terms, you must cease using the Platform and contact support to request account closure.

If you have any questions, concerns or requests regarding this Privacy Policy, or if you wish to exercise any of your data subject rights, please contact the 786w privacy team using the details below. We are committed to addressing all legitimate privacy enquiries promptly and professionally.

Please note that identity verification may be required before we can action certain data subject requests. 786w aims to respond to all valid requests within 30 days. Where a request is complex or where we receive a high volume of requests, this period may be extended by a further 60 days, with appropriate notice provided.